Client Background

Waev Inc., an electric vehicle pioneer founded in 2021, boasts a rich legacy of manufacturing, distributing, and supporting leading EV brands - GEM, Taylor-Dunn, and Tiger. GEM, with 25 years of dominance in the EV LSV space, leads the industry. Taylor-Dunn, with a 70-year legacy, is renowned for trusted industrial vehicles. Tiger's heavy-duty tow tractors have excelled in ground support applications since 1981. Waev Inc. stands as a strategic partner committed to addressing mobility challenges through agile innovation and comprehensive mobility solutions.

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Challenges Faced

Waev encountered diverse challenges within their Salesforce ecosystem, seeking optimizations and tailored functionalities across Service Cloud, Sales Cloud, Experience Cloud, and CPQ. They partnered with Anablock to overcome these hurdles and refine their Salesforce operations to align with their mobility solutions.

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Anablock's Solutions

Anablock swiftly engaged with Waev, providing targeted solutions to address their Salesforce challenges:

Configurations and Customizations: Anablock meticulously handled various configurations, from Email-to-Case functionality to Lead Assignment Rules and Service Console customization, tailored to meet Waev's specific requirements across Salesforce clouds.

Critical Issue Resolution: The team adeptly tackled critical issues within Waev's production environment, ensuring stability and efficient functionality in their Salesforce org.

Integration Expertise: Anablock seamlessly integrated Salesforce with AWS, enhancing data flow and leveraging AWS tools within the Salesforce platform for enhanced capabilities.

Custom Development: Using Apex code and custom UI components, Anablock implemented bespoke solutions for CPQ enhancements, enabling functionalities like dynamic product discounts and streamlined asset creation post-orders.

Experience Cloud Customization: Anablock customized the Experience Cloud UI components to align with user requirements, ensuring an intuitive and engaging user interface.

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Results and Impact

The collaboration between Anablock and Waev yielded significant outcomes:

Streamlined Operations: Anablock's solutions enhanced efficiency and accuracy in Waev's sales and service processes, streamlining their operations within the Salesforce ecosystem.

Elevated User Experience: The tailored Community Cloud interface improved user satisfaction, fostering engagement and aligning with Waev's brand and user preferences.

Agile Adaptability: Anablock empowered Waev with agile customizations, enabling quick adaptations to meet evolving business needs within their Salesforce environment.

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